Shipping policy
SHIPPING & DELIVERY
----
Hestia Hardware offers worldwide shipping through USPS, UPS, & FEDEX. All shipment times are shown in business days (Monday through Friday, excluding weekends and holidays). Shipping times are subject to each carrier's daily cut-off time, and dependent upon warehouse turnaround.
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
State laws require us to charge residents of the following states sales tax on each order total (products + shipping and processing charges): AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KY, MA, MD, ME, MI, MN, MO, MS, NC, ND, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.
|
Shipment method |
Estimated delivery time |
|
Ground Standard |
5-7 business days |
|
3 Days Select |
3 business days |
|
2 Days Air |
2 business days |
|
Next Day* |
1-2 business days |
*Next Day delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.
Shipping Destination
-U.S Domestic
-Alaska, Hawaii, and U.S. territories
-International
*We cannot arrange shipment to P.O. boxes or APO/FPO addresses.
We cannot guarantee the estimated time of arrival as this varies by country. Customs policies vary from country to country. Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. swayandcake.com is not responsible for any duty, tax, or freight charges billed by the destination country. We have no control over these charges and cannot predict what they will be. Please notify customer service if you decide you do not want to accept your order. If your order is refused upon receipt, you will be responsible for all associated fees and shipping costs.
Shipment confirmation & Order tracking
We do not ship on weekends or holidays. Orders placed between Friday at 11 am PST will not be processed until 10am PST the following Monday.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Please remember to check your SPAM and junk mail if you do not receive your order confirmation. Registered users may also login to view their order history and tracking information on the account page.
We aim to meet the estimated delivery times, but during busy periods (including sale and holidays) order deliveries may take a little longer.
Customs, Duties, and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
We cannot be held liable for any packages that are lost or stolen. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.